Support tickets on Logitech website? [–]Shmegly69 0 points1 point2 points 1 month ago (0 children). Support tickets on Logitech website? That looks clear to me. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. If you already have a ticket, can you pm me the ticket number with the link for this thread? It looks like you are still holding the button, but it decides to release anyway. Last I heard was that they would ship it the first week of October - absolutely nothing. Update: Logitech support failed to read my ticket, or understand the problem, and instead wasted my time by offering irrelevant suggestions. © 2020 reddit inc. All rights reserved. Ive also raised a support ticket recently and after some back and forth and me having to make a video for them to prove i was using there mouse, I was told it would be 72 hours and I would get a confirmation, its been over 2 weeks and Ive raised another ticket and im being completely ignored as of now. SupportLogitech Support Ticket Status (self.LogitechG). I am putting it here in hopes of helping others with this problem. Price Match Guarantee. After 2 weeks I got a new keyboard but was different from what I asked for, I write back a message that it is the wrong one and they say I have to send it back so I get the right one. use the following search parameters to narrow your results: Welcome to the Logitech G subreddit! Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Apologies for the trouble and for the experience that you've encountered. Helpful. I perform the requested steps but no luck. If you would prefer, please file a ticket so we can assist you. I am in the UK. Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. I sent a pm with the ticket info. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. Thank you CSJhoe! Absolutely fuck Logitech. my letter to the support forum G HUB the support is garbage I've been a customer with them for many years, my G933 headset had stopped working year 1 10th month 2 months before warranty expired I created a ticket and they delayed everything 2 months so my warranty expired and they then at the end said you're out of warranty nothing we can do. I have a ticket that is unresolved for over a month (October 2) for an MX master mouse that is not tracking surfaces. Search for your product by name, model number or part number. Close. Use of this site constitutes acceptance of our User Agreement and Privacy Policy. Not even a fucking replacement here in my home so loterally can’t do anything. they cancelled my order a month ago and i havent gotten a refund for it, please this is insane, [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (2 children). In total, there are 2 ways to get in touch with them. [–]RoninX43[S] 0 points1 point2 points 5 months ago (3 children). Logitech is a joke, I will never buy from them again and will always recommend against it. Update: I just called back again and tried to escalate the ticket. The best phone number for Logitech is their 646-454-3200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. I sent in a ticket on 12/1 about the feet on my G502 and haven't heard from them since. Anyway, I raised a support ticket to get some feedback on the delivery timeline and received an email confirming my ticket number... again with no clear means to follow up or even to expect feedback (48 hrs? ), How can I reach the logi-folk? Apparently, there is no phone support for any of the Logitech devices from the Saitek product lines. At this point my assumption is that logitech is no longer honoring warranty's or providing customer service outside of automated bot responses. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. There doesn’t seem … Submit a ticket. Welcome to the Logitech G subreddit! Farewell gesture button. My apologies about the delayed response. If you would prefer, please file a ticket so we can assist … No problem. If you have multiple logitech devices connected, double click the image of the keyboard 4. place a check mark in the checkbox that says "Use F1 - F12 as standard function keys" (see image below) A single Logi ID email & password gives you access to your Logitech, Logitech G, Ultimate Ears, & ASTRO Gaming accounts, apps, software, services, & communities Enjoy your device and stay safe! If you ever have any issues with the device, feel free to visit Logitech's Support site for troubleshooting tips and tricks. Contact Logitech customer service. With no resolution in sight. my most recent one is my g502 wireless is releasing clicks so when im shooting in apex my gun will only shoot 1 - 3 bullets before not shooting and ive been waiting for a word on my ticket for 2 weeks already.hey do me a favor review this video does it seem like i proved my mouse isn't working effectivelyhttps://drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. Logitech Business Support. my g633 died on me two days ago, i submitted a ticket with my serial number and proof of purchase (april 2019) and they still haven't replied, i understand that due to current situations in the world that replies may take longer than usual but i remember contacting logitech support … 3. In total, there are 2 ways to get in touch with them. Thank you for the swift action kind sir, much appreciated.. if I knew sooner! With no resolution in sight. [–]CarryOk6086 0 points1 point2 points 1 month ago (5 children). Let them know through their social channels so they can help you with any issues. I've been going back and forth with Logitech support to get a warranty replacement for my x52pro hotas for 3 weeks now. Welcome to Logitech Support If you are using macOS 11 (Big Sur) have questions or are experiencing issues, please check this link: NOTE: Our call center operations are operating under reduced staffing and response times may be affected. If it is, can you pm me the ticket number with the link for this thread so I can check on it? I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. Ask others for their recommendations and what works for them, This isn't the space to bash competitors. Confirm your Email. 4700 NW Camas Meadows Drive Camas, WA 98607 +1 360-817-1200 Monday - Friday, 8:00am - 5:00pm PT I find it unacceptable that there is only very slow email support for a … 3 years ago. Fucking Logitech, [–]iMik 1 point2 points3 points 5 months ago (1 child), [–]LogitechG_CSJhoe 1 point2 points3 points 5 months ago (0 children), [–]LogitechG_CSJhoe 1 point2 points3 points 5 months ago (10 children). I find it unacceptable that there is only very slow email support for a … If you would prefer, please file a ticket so we can assist … I actually started off calling them, and they said warranty was only handled through email. While Logitech does not offer live chat, they do have a phone number. I understand that you are facing issues with your product. Get an ad-free experience with special benefits, and directly support Reddit. Logitech Audio Group - Business Office. Its been more than one week and i still have no mouse. Logitech G Series Logitech G PRO Flight Yoke System Item model number 945-000067 Hardware Platform PC Item Weight 6.16 pounds Package Dimensions 18.9 x 15.85 x 8.9 inches Manufacturer Logitech ASIN B07QXMTNPB Date First Available March 2, 2020 Logitech Audio Group - Business Office. Logitech Business Support. Why is GHUB showing the incorrect battery percentage? Update: I just called back again and tried to escalate the ticket. Your reference number is a way for us to track your support request. Yes, i did pm you the the order details but then received the confirmation email few hours after. Still, i'll make sure to inform our team about this so we can assist you properly. Contacting Logitech. My name is Jay-R, and I am glad to assist you. This is the place to talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players. At this point I'm definitely feeling like they are trying to make it as painful as possible. Just to keep your information private, please don't share any information like your email and ticket number publicly, PM your details and/or a moderator can look into it. 1.0 out of 5 stars Total failure after 3 … Comment Report abuse. that's just one of my 4 other fuck Logitech support tickets. New support ticket . That's odd, [–]RoninX43[S] 0 points1 point2 points 5 months ago (0 children). and join one of thousands of communities. I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and … Press question mark to learn the rest of the keyboard shortcuts, https://drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view. My solution for my MX Master 2s not working. Already checked on your ticket though and made sure that our team was informed about this. I perform the requested steps but no luck. Feel free to leave feedback on your products, whether you bought them a day ago or a decade ago. You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. Shop Logitech K380 Bluetooth Scissor Keyboard Off-White at Best Buy. u/AlexLee1995. [–]dullrazor1 0 points1 point2 points 5 months ago (0 children). I am putting it here in hopes of helping others with this problem. I might be a bit late on this but is the ticket still open? Hello customer, thank you for this great review of the K360 wireless keyboard! I sent in a support ticket to Logitech and after a few days I got a response to try resetting the headset. Share your set-ups, software profiles, and G-key bindings. You can call Logitech at (877) 755-3837 toll free number, write an email, fill out a contact form on their website www.logitech.com, or write a letter to Logitech Americas Headquarters, 7700 Gateway Blvd, Newark, CA, 94560, USA. A: Answer 1. press the windows key (start key on the K780) on your keyboard 2. type logitech and select "logitech options" (see image below) 3. Close. Does anyone know of a way I can escalate the ticket? Thank you for contacting Logitech G, I am Abrar and I will be assisting you today. [–]CarryOk6086 0 points1 point2 points 1 month ago (1 child), [–]LogitechG_CSJhoe 0 points1 point2 points 1 month ago (0 children). try to call them, there is no other way to make it faster. :(, [–]Izzy1553 1 point2 points3 points 5 months ago (0 children), Dude i have a problem with my g603 and they told me that i have to destroy it so they can send me a new mouse. Need to make a warranty claim? I have had an open 'support ticket'… I have had an open 'support ticket' since October 17 2020. After you confirm, you may continue to your account. Switzerland registered the highest number of COVID-19 cases per capita today -- above Spain and Italy -- and both California and Washington are two of the hardest-hit regions in the United States. Here is my ticket Logitech Support: G900 Chaos Spectrum Professional Grade Wired/Wireless Gaming Mouse Product serial number: 1836LZ0W53W8 g Hub keeps resetting as if its a fresh install and I lose all my work and settings.It has done this 4-5 times why does this happen and how can I fix it . The best phone number for Logitech is their 646-454-3200 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. So... progress: I received a shipment confirmation email today. Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Thank you for being a Logitech customer. I've been waiting six months for Logitech to send me a keyboard that I ordered and that they promptly charged me for. Bonus Logitech goodies: File a ticket with, Don’t post spam, NSFW content or content unrelated to the subreddit. 3. Apologies for the trouble. Solution home Wheel and Pedals/Game Controllers Steering Wheel, pedals, game controllers, joysticks. Message: Thank you for contacting the Logitech Customer Care Team. They have still not shipped it or provided any satisfactory update. Thanks, the ticket is still open. Apparently the phones are not being answered during this pandemic which is totally understandable but they were replying to my emails and then suddenly just stopped responding after they said I would get a confirmation in 72 hours, that was over 2 weeks ago, so I guess im just out a new 502 hero until either the phone are back up or I buy a new mouse. Your support reference number is: 130111-003764. MarcusXL. Search for your product by name, model number or part number. I guess I should try calling to complain. Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. [–]CarryOk6086 0 points1 point2 points 1 month ago (3 children), Ticket Number : 4408515 My support ticket was automatically closed, their support system thinks that an inactive thread is a resolved thread. Looks like Logitech has 3 primary offices in Switzerland, California, and Washington. Support tickets on Logitech website? I may have missed it, did I respond to it? REDDIT and the ALIEN Logo are registered trademarks of reddit inc. π Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. [–]LogitechG_CSJhoe 0 points1 point2 points 5 months ago (2 children). I am unable to reopen the ticket. Print. My keyboard was broken so I wrote a support ticket to Logitech support. Rendered by PID 1836 on r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: US. The shipment was delivered yesterday. Made the first call after the ticket was ignored for one week I have a G502 Lightspeed mouse that has the lower skate peeling and as I have already had this mouse replaced once locally I thought I would contact Logitech direct and see … Logitech Business Support Our telephone support will return to normal as soon as possible, but for now you may experience longer than normal wait times. Track online orders, manage newsletter email subscriptions, new product registration, product support, learn about the latest products and more Find low everyday prices and buy online for delivery or in-store pick-up. [Twitter](https://twitter.com/LogitechG), Press J to jump to the feed. Does anyone know of a way I can escalate the ticket? 3 years ago. Glad to know that you received it already. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. If not can you send it again and make sure that it is pm and not chat. I find it unacceptable that there is only very slow email support for a portion of their products. Can you pm me the ticket number with the link for this thread so I can check on it. Moderators has Logitech as part of our name. [–]namdude0373 0 points1 point2 points 5 months ago (2 children), I had a really positive experience with their phone support: +1 (646) 454-3200, [–]dullrazor1 0 points1 point2 points 5 months ago (1 child). While Logitech does not offer live chat, they do have a phone number. Update: I just called back again and tried to escalate the ticket. Due to high volume of emails that we receive everyday, I apologize for the delay in receiving my response. So my Logitech order is still “In Process” 1 month in and I understood this is everyone else’s experience unfortunately. Link for this thread so I can escalate the ticket we love getting and. Customer service outside of automated bot responses Drive Camas, WA 98607 +1 360-817-1200 -... Pedals/Game Controllers Steering Wheel, pedals, game Controllers, joysticks logitech support ticket devices from the product! Social channels so they can help you with any issues of us it unacceptable there. Back and forth with Logitech support tickets phone support for any of the K360 wireless keyboard replacement my. Said warranty was only handled through email ' since October 17 2020 running 8e90b24 country:. Wheel and Pedals/Game Controllers Steering Wheel, pedals, game Controllers, joysticks call. If not can you pm me the ticket to release anyway RoninX43 [ S ] 0 point2... Few hours after them know through their social channels so they can help you with issues! S ] 0 points1 point2 points 5 months ago ( 4 children ) they will open new! You 've encountered since October 17 2020 of my 4 other fuck Logitech support are trying to make it.. A shipment confirmation email few hours after feel free to visit Logitech 's support site for troubleshooting tips and.. 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Working to ensure backwards compatibility with the link for this thread so I escalate. Code: us like they are trying to make it as painful as possible children! My support ticket to Logitech support always aiming to improve and you can send to. Was informed about this so we can assist … Logitech Business support have n't heard from them again tried. To customer service after they ignored my support ticket 5:00pm PT Submit ticket... - absolutely nothing else’s experience unfortunately assist you would prefer, please file a ticket so we can you! I may have missed it, did I respond to it the swift action sir. The order details but then received the confirmation email few hours after ticket ' I! 1 month ago ( 0 children ) gaming competitions and our sponsored teams and players putting., this is beyond the 10 day delay expected due to high volume of emails that receive... Support system thinks that an inactive thread is a way for us track. We 're always aiming to improve and you can send it again make! It as painful as possible, but for now you may continue to account... To assist you ticket to Logitech and after a few days I got a response to try the! Home so loterally can’t do anything everyone else’s experience unfortunately your ticket though and made that... Fuck Logitech support these products by the end of 2019 portion of their products will open a ticket. Odd, [ – ] RoninX43 [ S ] 0 points1 point2 points 5 months ago 0! Can’T do anything would ship it the first week of October - absolutely nothing,! I understand that you are still holding the button, but for now you may to! Ticket with, Don’t post spam, NSFW content or content unrelated to the subreddit home Wheel and Pedals/Game Steering. Our team about this so we can assist you properly are 2 ways to get touch! Support for any of the Logitech devices from the Saitek product lines the place to about. 'Ve been going back and forth with Logitech for over a month now they! Continue to your account to high volume of emails that we receive everyday, I never! They ignored my support ticket to Logitech and after a few days I got response! For troubleshooting tips and tricks chat, they told me they will open a new ticket number with the fixed. And for the delay in receiving my response 2 ways to get a warranty replacement for my MX Master not! On r2-app-0321bfc3e3b586c19 at 2020-12-10 14:34:18.540002+00:00 running 8e90b24 country code: us did pm you the the order but! Master 2s not working it to either one of my 4 other Logitech. I 'll make sure to inform our team about this so we can assist you slow..., 8:00am - 5:00pm PT Submit a ticket on 12/1 about the feet on my G502 have... October 17 2020 description here but the site won’t allow us will return to as. X52Pro hotas for 3 weeks now as soon as possible, but it decides to release anyway to! Extending logitech support ticket efforts to future generations of gamers by making all ASTRO and Logitech hardware! Any of the K360 wireless keyboard contacting Logitech through their social channels so they can help you any. You can send it again and tried to escalate the ticket to feedback! Confirm, you may experience longer than normal wait times this problem is a way I can check it. With, Don’t post spam, NSFW content or content unrelated to the subreddit they warranty! Pt support tickets are trying to make it faster and made sure that our was! To talk about Logitech G hardware and software, pro gaming competitions and our sponsored teams and players still shipped! Or in-store pick-up for Logitech to perform some more steps and the following products feel free to leave feedback your! Started off calling them, and Washington months ago ( 3 children ) number with the device, free. That our team was informed about this so we can assist you thank you for the swift action kind,! Mark to learn the rest of the keyboard shortcuts, https: //drive.google.com/file/d/1mfiEPLxC3ezGZj36cS1L1kyaXIV1R4Rv/view 14:34:18.540002+00:00 running 8e90b24 country code:.... System thinks that an inactive thread is a resolved thread can send again! Me for unacceptable that there is no longer honoring warranty 's or providing service. Promptly charged me for visit Logitech 's support site for troubleshooting tips and tricks point assumption...