New. Subscribe to our newsletter and get 5% off your first order! Phoned technical support and they advised he get a special tool. Transparent customer reviews for Stone Superstore | 4.8 from 731 customer reviews, experiences and testimonials for stonesuperstore.co.uk | All ratings, customer reviews, experiences and testimonials - collected independently by eKomi from real buyers. Order Sample. There is truly something for everyone at the Paving Superstore. On inspecting the tiles, we realised these weren’t good quality nor were they as pictured on the website – had a ‘dirty’ look about (not vintage) them and looked like very poorly factory made tiles. They do not respect the law and they do not place any emphasis on customer service. Porcelain superstore provides you with a wide range of high quality porcelain tiles that are perfect for today’s busy homes. It’s also maintenance free, easy to clean and looks the same all year round, offering great value for money. I phoned up to find out what the defect was, they were really helpful and got back to me but essentially the defect was it was the plain version of the tile. The tiles are really lovely and great quality.. I then phoned them again to tell them the tiles had not arrived and they said they would check the status and ring me back. I paid £30 for their named day delivery (cheapest option available!) The follow up service was second to none. Dear Sir. Ordered during lock down (Covid) , great service! The tiles look great, and they were competitively priced. Porcelain Superstore Reviews & Rating. It was reasonably priced against the others we looked at and looks great. Beautiful Tiles High line graphic and Ice ! Read about their experiences and share your own! There are 340 customers that Porcelain Superstore, rating them as excellent. Tiles from Morocco, France, Spain & Metro Tiles are well known not only for their … Very happy.A few weeks later, based on this experience I went to make a much larger purchase of outdoor paving slabs, and ordered some samples. View all Bathroom Tiles; Bathroom Wall Tiles. Stone Superstore. The website didn't let me know this. 600x600mm. As a result, I went to a different retailer as I was running out of time. Cant tell me when they will come! From "my tv was smashed on delivery. Customer service is first class. Therefore, in practice, if was I to discover later that the tiles are damaged I would be stuck with them. Not sure exactly what amount we required so contacted them by email & received a reply immediately. Unfortunately I liked one of the samples, but will not be paying another 30 pounds again for a full size sample. Their ‘customer service’ goes off line at 5PM so you cannot reach anyone for help on weekends or after 5PM. Phone customer service who told me it needed a particular product (Lithofin Power Clean) in order to remove stains like scuff marks, dirt marks etc. Avoid this company at all costs! The second, not so much. Took my money - over £300 - 6 weeks ago - still no tiles - blaming suppliers - shouldn’t have taken funds when they obviously had no access to product specified.Awful experience. Excellent service from ordering samples to final delivery. The delivery arrived as advised. The whole thing looks like a trap, buy the cat fountain and then bear the following costs. We used white grouting to complement the white lines on the tiles. On the dot of 6PM this evening I get a phone call from a driver telling me he won’t be delivering my tiles today! You also have a great deal of choice throughout this collection when it comes to creating your perfect kitchen style. PORCELAIN / CHINA ANIMALS . I'm sure on larger orders the delivery costs are probably waived.Both times i rang they were really informative and helpful. More . Your Cart. Buy Soulful Pearl tiles from Porcelain Superstore. Shop Gotham Steel 20 Piece Non-Stick Ti-Ceramic Complete Cookware & Bakeware Set online at Macys.com. Customer service was great. The bill came to £600 (ish). Well-priced tiles for well-loved homes. Very unhappy with the service, would recommend sourcing tiles from a more reputable company. Had a great experience with ordering black and white palm spring tiles! About . 383 likes. Any concerns were unfounded. I bought tiles worth £500 and product that arrived was totally not as described so I asked for refund, but still I need to pay £60 for return delivery.If you can buy at more trusted shops. Tiles mark easily and the marks cannot be removed via any means. Samples turned up quickly & we made our choice from beautiful quality tiles. Well-priced tiles for well-loved homes. Porcelain Superstore Reviews & Rating. Porcelain Superstore Christmas 2020 shopping tips. Decorative Ceramic in Baton Rouge, LA. I put in an order and ~2 weeks later on the day of delivery at about half midnight in the morning I got an email saying that there was a defect with my tiles and there wouldn’t be another batch arriving for 3-4 weeks. BASKET; 0 Items  For all enquiries 01227 230970. Now I have no way of disposing of the pallet and Porcelain Superstore or the delivery won't help and don't seem to care. Grab this discount: Save 25% On Your Order for extra savings before it's gone. Tiles That Wow. Something Amazon hopes you'll especially enjoy: FBA items are eligible for and for Amazon Prime just as if they were Amazon items. Now saying that they cannot resend as apparently out of stock. Or when you place an order) and that placing additional orders was a rare occurrence... hmmmm placing additional orders for tiles when you come up short is actually a very common occurrence as customers often make changes. When I tried to pay over the phone, it took me 2 days to get through, which I understood as staffing will be different currently. At Stone Superstore, we are passionate about delivering exceptional customer service. Quick delivery, no problem. Read All Porcelain Superstore Reviews Anonymous Tiles received on time and even managed next day delivery during lockdown. Delivery was quick. Creative Crafts DBA as Ceramic Super-Store is Louisiana's largest wholesale ceramic bisque and ceramic glaze distributor for Mayco Colors and Duncan Ceramic Products. Now find Porcelain Superstore discount codes and voucher codes on the official online store or vouchereview.com and enjoy 15% off this October 2020. Porcelain Superstore have been FANTASTIC (so I am very surprised to see they only have 3 stars).The samples were sent quickly. We are looking to order tiles for the kitchen at the moment and they are also very quick with sending samples (they are full tiles so you can get a good idea of what it would look like). Pointed out that legally they should refund me the whole amount since the contract was breached and their customer service manager sent me several emails refusing to do so and not actually acknowledging the real problem, just stating it wasn’t their fault. Free UK delivery over £40. Ordered Palm Springs Turquoise hexagonal tiles and love them. 8 thoughts on “ Miaustore Ceramic Cat Water Fountain Review ” Noeline March 19, 2019 at 10:12 am. Had a great experience with ordering black and white palm spring tiles! This organization is not BBB accredited. I bought some wood effect porcelain tiles which i cut up to use as a top surface frame for my fire pit. BIRD COLLECTION; CATS & KITTENS COLLECTION; DOGS & PUPPIES COLLECTION; ELEPHANT … DAZZLE CREAM. Excellent customer service. All I would say is call up and check stock on the phone before placing your order to avoid disappointment. Very reliable and I would recommend buying tiles from them! 0161 277 6850 Basket (0) Now the overall review rating was four and a half stars. By 3PM, feeling concerned I called and spoke to Sophie who reassured me the tiles were on route and would be there before 6PM. Together with our extensive range of porcelain tiles we believe that our commitment to give the best possible customer service as well as the lowest prices will make you a happy customer for many years to come. I called them and they only said ‘this was their policy’ – very poor customer service; no sympathy, no offer to make this right. Thank you for the offer, as I said they were lovely tiles and would consider using you in future but I would definitely call and get someone to check the stock first (it doesn’t look like I’m the only one who’s suffered this issue). Contact. Bathroom Wall Tiles. 47 people have already reviewed Porcelain Superstore. I could do without the grief. In 2020, the kind of customer service porcelain superstore offers is just not acceptable. In practice this is impossible- how can I inspect a huge pile of large, heavy tiles delivered and individually packaged, when delivered to the side walk (that’s the only place they could leave the delivery). DAZZLE MOCHA. Simply not true. Spent hours trying to locate the package given Porcelain Superstore said it had been delivered. Excellent customer service and the tiles (Palm Springs in turquoise) look brilliant in my bathroom. As I loved the tiles so much, I decided to get some more and and give them the benefit of the doubt! Not great. Ceramic Super-Store is an on line division of Creative Crafts, Louisiana's largest wholesale / retail ceramic distributor for quality ceramic supplies Great price !! However, thats where it ends! Do you agree with Porcelain Superstore's TrustScore? Facebook; Twitter; Facebook; Whatsapp; Pinterest; Call now: 0845 463 8085; All. Ordered the tiles at a great price and they were delivered earlier than expected.. We are halfway through bathroom refit only to learn that i have to let my builders go, as porcelain superstore cannot deliver tiles that still appear in stock on their website!Tiles are very specific and we based our bathroom refit on this design. Apologies, it was a genuine defect, although I think my comments still stand about the website not being updated regularly enough. Well-priced tiles for well-loved homes. Tilezone ... Stonic Crema Matt Porcelain Tile 600x600. They reordered telling me it would definitely be with me on Thursday. Tiles That Wow. The quality of the tiles are fantastic. and the delivery was missed and Porcelain Superstore has refused to refund me.The courier delivered the tiles on the named day to my neighbour. Fifteen tiles delivered on a big pallet. For large purchases such as these, you need to see the product, and on this, Porcelain Superstore failed. Advertised to be low maintenance and impervious to stains. We would not hesitate to recommend Porcelain Superstore. Well-priced tiles for well-loved homes. Free UK delivery 30 day returns Speedy Samples Call us on 0330 094 0304 ; Reviews; Search. I note now they don't stock this product. Tiles That Wow. They told me that they would be there that day, so I had to take another day off work, to wait in 8-6 again! I have a tiler now on hold and no tiles! Read All Porcelain Superstore Reviews Sushma Windsor The show room we visited had an excellent array of displays and the sales lady (Karisha)was very mindful of our requirements, so did not waste time to show us products which were not suitable for us. Out tiler even commented saying it's the first time he's seen plastic dividers between the tiles, not something I would ever thought of to be honest but I appreciated it all the same!Good service, would recommend using again. Liz was extremely helpful helping me choose the correct tiles for my kitchen! Well-priced tiles for well-loved homes. It seems like Big Ceramic Store is not a company to be trusted. The house now feels warm and cosy and the heaters are great. Had a great experience with ordering black and white palm spring tiles! 8 weeks delivery for one order and 6 weeks for another, not the place to go if you need flexibility and agility.To top it off, discovered completely shattered tiles at the last layer of the pallet in a large order but then it's too late to be accepted for return! Customer service was great. Add to basket Konkrete Anthracite Matt Modern Concrete effect Porcelain Floor tile, Pack of 8, (L)307mm (W)617mm (6) £ 15.20 £ 10 per M2. Add to Cart. Most porcelain is practically stain-proof. Its actually laughable at this point! Customer service rep told me they had sold loads of these tiles and only ever had few complaints and confirmed they tiles don't stain. The quality of the tile is excellent so much so we have used 6 different tile styles all from Porcelain Superstore in our house. Top customer service and speedy delivery.I'll definitely be ordering again from here again! I phoned them to find out my parcel had been damaged and therefore not delivered but no-one had let me know. I called the next day at 9am to see why they hadn't arrived on the specified day. Porcelain Superstore is t an online megastore dedicated to offer the great British public with fantastic porcelain tiles at reasonably fair and honest prices that you just can\'t find anywhere else. Read All Porcelain Superstore Reviews Elizabeth B Beautiful tiles, arrived soon after my order was placed. We’re looking for someone positive and energetic to join our customer service team on a full time basis. Not only would they have picked up a wrong order, they picked up the surplus flooring and underlay after we had the flooring installed- taking back the surplus we didn’t need, with a refund, for no extra cost. There were two boxes that were smashed but there was no issue at all with these being replaced. Placed order by phone & spoke to a very friendly lady. Speedy samples! We have ordered tiles online before and have always been able to easily exchange or return unused tiles easily getting a full refund. Ordered the tiles at a great price and they were delivered earlier than expected.. To check I rang the sales line posing as a new customer and was told that they were in stock and I could order.Basically you cannot believe a word they say. Silly me! Tiles That Wow. Excellent knowledge and so polite. 600x600mm. and the second time i collected in person as delivery isn't cheap. View More. Menu . of your clients are not satisfied- time to re-consider your approach to customer service? Save 25% On Your Order. Rivona Blanco Matt Porcelain Tile 600x600. We supply a range of colours and designs to suit every garden and only at Paving Superstore can you access the largest selection of paving that is available to purchase online. We ordered tiles that were in stock when we placed the order that was meant to be delivered within 7 days We then received an email that order will most likely be delayed a few days. Fantastic quality, price and customer service. So I was a little confused at all the one star reviews that popped up. | Read 21-40 Reviews out of 30 So I guess they didn’t have it in stock. Ordered more to do a porch floor as love them so much. The delivery day came and went! This is a shame, as my first experience was excellent. Beautiful stone and porcelain tile ranges for your walls and floors, presented and delivered by the UK's leading quality tile supplier, Stone Superstore. The samples were sent quickly. I was told “we’ll have to agree to disagree, you have to pay for the return”. We import tiles from all over the world and dispatch orders nationwide from our South Manchester home. Called technical support and left a message. Many thanks. I found a unique patterned floor tile, ordered a sample, received it promptly, and placed an order. Avoid this company. When I stated that this was a product fault they said it was my responsibility to advise them this was an additional order (says this nowhere in T&C’s. Free UK delivery 30 day returns Speedy Samples Call us on 0330 094 0304 ; Reviews; Search. Which I thought for an LG tv, was a score, that you'd find with such an established brand. Love the tiles, they look great. Porcelain Superstore delivered. Their customer service needs a complete overhaul and until they recognise they have a serious problem, the reviews will continue to reflect this. Read All Porcelain Superstore Reviews Hasan Ibrahim They were extremely helpful. The whole "quibble free returns" is a complete sham, full of fine print. Easy samples and fast delivery! Customer service was great.Ordered the tiles at a great price and they were delivered earlier than expected..The tiles are really lovely and great quality..Would definitely buy from you again..Thank you!! Bought some wood effect tiles. 651 en parlent. We have a huge amount of house works coming up and had I felt like there is some kind of service here, I’d be coming to fill my orders with you in the future too- but I won’t. As a ‘online’ supplier, they should be more flexible with returns/refunds so that people have to confidence to buy from them even though you can’t see the product. Our large format porcelain tiles are available in Stone-Effect, Marble-Effect and Concrete-Effect finishes and are suitable for conyemporary bathrooms, kitchens and living spaces. 2020-07-10 14:40:22. Thick sturdy tiles, just waiting for them to be fitted now! I paid a lot of money for Hamptons hex tiles (approx £180 per sq m). Read reviews for other businesses on Trust Mamma. Read All Porcelain Superstore Reviews Elizabeth B Beautiful tiles, arrived soon after my order was placed. Awarded the eKomi Gold Seal of Approval! Enquired about ordering 3 square metres of their shiraz pearl wall tiles at 48 pounds per meter to ask for any price reductions and was abruptly told no way. Tiles didn't arrive again. Tiles That Wow. Porcelain Superstore have been FANTASTIC (so I am very surprised to see they only have 3 stars). I will return the tiling, get my refund and definitely not give them my custom now or ever again in the future. Just bought some white metro tiles from Porcelain Superstore for my kitchen walls. The webpage is still down now and I’ve had my delivery, which seems strange because I’d expect them to be in stock now. Porcelain Superstore discount codes October 2020. At Porcelain Superstore we've got all the tiling tools and accessories you need to ensure a perfect finish to your tile project. Read All Porcelain Superstore Reviews Darren Smith The guys at Porcelain superstore were very helpful. See BBB rating, reviews, complaints, & more. I think my dismay is reflected in your overall rating- approaching 50% (and going up!) It is a £30 flat rate - even if you only want to order a small number of tiles. Oscano Anthracite Matt Stone effect Ceramic Wall & floor tile, Pack of 6, (L)300mm (W)600mm (3) £ 14.04 £ 13 per M2. This Gotham Steel 20 piece Set is a complete kitchen in a box! We are now facing a choice of changing everything in the bathroom or stopping the works for 2/3 weeks.I will think twice before shopping small again. Tiles arrived one the day we selected. It seems the courier didn’t bother to read door numbers.Asked for a refund on delivery costs since my contract is with Porcelain Superstore (not the courier) and was only offered 50%. I got the impression from talking to the customer service team that the website is not updated as quick as it should be and that’s likely how my order went wrong. Was a bit skeptical ordering as there a few bad reviews but it was so pain free. Never waste your time again wandering about a show room looking for tiles that will never do the work your home needs. I was a bit taken back by the rude customer service lady. They went above and beyond to rush me extra tiles so my tiler could finish (I underestimated ). Instead of taking the tiles off the pallet and taking the pallet away with them, they just left it. Fine China, Porcelain, Crystal Gifts & Dinnerware from leading brands like Lladro, Lalique, Royal Scot, Sophie Conran and more. To answer your question, no I didn’t notice the price- I did not consider this when I first ordered the sample, so I only looked at it when I decided to order. Didn’t encounter their customer support team as no need. So effectively, we paid for delivery twice (over £150) and just wasted time and money. Bathroom Tiles. We will be shopping with them again, based on how they handled a very bad situation. Porcelain Superstore have been… Porcelain Superstore have been FANTASTIC (so I am very surprised to see they only have 3 stars). 2020-07-10 14:40:22. The product was excellent and was a very good price compared to other suppliers. Get Deal > more . © 2020 Trustpilot, Inc. All rights reserved. You can see their responses to negative reviews here highlights their sub standard service and their combative nature. Very happy. Porcelain Superstore has collected 374 reviews with an average score of 4.59. Read All Porcelain Superstore Reviews Michele Miller Excellent service from receiving samples promptly to ordering and receiving times that look great! Great products, great prices and well priced delivery fulfill order on short... For delivery twice ( over £150 ) and just wasted time and being. 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Piece Non-Stick Ti-Ceramic complete Cookware & Bakeware Set online at Macys.com 2 weeks when. On Monday they emailed me and let me know effectively, we are passionate about exceptional! Very unhappy with the company as there a few tiles guy was patient whilst opened. Or after 5PM had n't arrived on the official online store or vouchereview.com and enjoy 15 off. Order for extra savings before it 's gone vouchereview.com and enjoy 15 % your... Similar tiles from a local supplier for twice the price but delivered the same all round. Online but the wrong tile, wrong thickness and not at all the one Reviews! Enjoy: FBA items are eligible for and for Amazon Prime just if! I ’ ll go back to order bathroom tiles in the future experience. Was asked some follow-up questions via email, and placed an order deals on tiles. Super store showroom Manchester and going up! the tile i was a score that. 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