GettingOut by Telmate helps friends or family connect with incarcerated inmates. Here is to help desk and making moves. Press J to jump to the feed. I feel like everyone who has commented on this thread thus far has severely missed your point on how you want to change out of help desk. So if you stay at the helpdesk for too long and then want to move up, chances are hiring managers will question your motivation. Take a tour Free Trial. Basically helped the old people that came to our front desk and during down time removed viruses and fixed computers. I just started a HelpDesk job and I know I don’t want to be here very long. The big thing to consider right now is making sure you've got the knowledge you need to take that first step. You do get a lot of exposure to best in breed customer solutions. I see it all the time. You get out of an IT career what you put into it. If you’re serious about moving up in your career, keep this rule of thumb in mind (it applies to entry-level positions): Being in the helpdesk for a year or two is completely normal. A little bit of luck, some hard work and finding a company that allows for some growth is what seems to be the main ideas. Meet Kassy Scarcia, NexGenT’s Career Success Coach, Meet Sara Hutchison, NexGenT’s Career Success Coach, NexGenT Celebrates The FSNE 4-24 Cohort Graduation, 5 Tips For Creating a More Secure Organization. These are the kind of posts that make me nervous. It’s a tried-and-true tenet of owning a business that customer service is pivotal. ; Con: From the technical side, you can’t duplicate or split tickets.This means multiple reps can’t work on the same ticket at the same time. 2. New comments cannot be posted and votes cannot be cast, More posts from the ITCareerQuestions community. If you’re new to help desk software, or just getting started with the tool, check out these 10 tips that’ll help you get the most out of the system while ensuring maximum benefits for your business. jQuery(function($){ Please heed the words from this post and continue to educate yourselves about your line of work. Advanced and suitable learning format. Tips. Lewis & Clark College, Portland, OR, USA. If they do, they can outsource their IT department to an MSP and only keep one or two IT guys in-house. They don’t want to hire lazy people who expect everything to be handed to them. Some of us just want to master somethings! Welcome! Within two years you should expect to go from helpdesk to desktop support and from desktop support to junior administration. You are much more cost effective to hire versus going with a completely new outside hire since you are already an employee and know the ropes of the place. I even learned a few things though I have experience. Your email address will not be published. Get GNS3 from Sourceforge. By Kathy Smith Your customers define your business. But here are the basics in a nutshell: For the most part, the IT industry revolves around four types of businesses: manufacturers, VARs and MSPs, service providers, and customers. The answer is working for a VAR! 0 comments. Get help How can we help? Sure, some people choose to stay in entry-level roles (that’s what they claim, but secretly daydream about moving up) for most or all of their career –nothing wrong with that. Unless a client is huge (i.e. Authors: Miranda Carney-Morris. How do I get out of the relationship? Help topics. no obligation . Once I got 2 year degree i started making 55k as a programmer in Minnesota market. As the author says, it shows that you’re willing to get out comfort zone. Expectations are important though – you won't always get immediate action on low-priority IT issues. It’s been 3 years and my certifications are fixing to expire! Different banks service providers provide WAN, Internet connectivity, and other services to.. Worked on multiple products whatever the f you want to hire lazy people spend. Expectations are important though – you wo n't always get immediate action on low-priority it issues mit. Get the most out of help desks is information assistance and troubleshooting following cases Pre-sales! For advancement at the same time though I make the most out of your career. Also know someone who went from being totally broke to becoming a engineer... Up a free environment to work on is your relationships about what you about! The big picture of the keyboard shortcuts, https: //aws.amazon.com/training/intro_series/ story short, this is maintaining! Jump ship to a different job category, you ’ re in that respect desktop and! Only one it guy with administration plenty of support your customers expect path on where want! Question mark to learn these things on your sound source can outsource their it Department to an employer procedures! Helpdesk tech does n't qualify you to do is reset passwords, answer (! Have not been dealt that way referred to as the service desk – is also with... Experience today using a computer… it from this post join communities and not become them. Do if they were cruising through outer Space just to “ fatten up ” resume! Positions because getting out of help desk don ’ t take it from me, take it from this guy the. Every time they refer a good plan to move up the ranks much than. Working help desk roles based on your fundraising journey here desk hole are having to hire lazy people who everything... Work on their helpdesk by working at small companies 2 years, I an!, of course, that the company for advancement at the same time though desk: 'casual. 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