April 11 in FX. If they want to be political, I won't buy anything from them. Reverb has no protection against dishonest sellers and eBay has next to no protection against dishonest buyers. Does anyone have any recommendations for lens protection for the headset when it is not in use? At first, Reverb was helpful, saying they would "contact the seller" and so forth. How Does Reverb Secure Bank Account & Credit Card Information? If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues. Utilizing cutting-edge DSP for rich and complex algorithms, Reflecting Pool faithfully recreates classic sounds, … If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues. It got real ugly there for a while, with Reverb siding with the buyer all the way. There was an option on the same page for $5 for reverb’s shipping label and protection. The order must be paid for via our cart system and shipped with a tracking number. As far as safeguards as a seller, Reverb has Reverb Protection which ensures safe, secure transactions and you can even elect for buyers to sign for their package. In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. The only problem I've had on Reverb is a shop that claimed to have 2-3 day shipping, and it took two weeks to get the item, 'we were out of stock and had to order more'. Based on the app, we were under the impression we would pay the $5 to ensure we had insurance on the guitar and pay for an actual label at the UPS store. Learn More, We understand the importance of online privacy and are committed to complying with the EU General Data Protection Regulation. I've felt safe buying from Reverb, but I'd maybe message the seller first if you have any questions about shipping. Reverb policy is return shipping charges are returned to buyer for buying an item not accurately described. This requirement can be waived solely at Reverb's discretion. Currency: Reverb was first mentioned on PissedConsumer on Oct 12, 2017 and since then this brand received 179 reviews.. Reverb ranks 39 of 204 in Music stores category. Secure Transactions & Safe Shipping It did not work. In the end, the buyer was VERY happy with the amp and all was good, but no thanks to Reverb. Created by musicians, Reverb’s seller tools are designed specifically to make selling instruments seamless. We take non-paying buyers very seriously and suspend Reverb accounts regularly based on poor buying practices. Reverb buyer protection. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers. The order must be paid for via our cart system and shipped with a tracking number. You can head to your purchases page in the "Buying" section of your account to check your order's status at … Seller fees are only assessed once a buyer actually pays for an item. I was shipped a Music Hall Maven stereo integrated amplifier that was advertised as fully tested and working. Reverb provides a safe, secure platform for buying and selling online. After the buyer is taken care of, you need work with Reverb to handle the claim since it was (apparently) damaged during shipping and you paid for their shipping protection. Join millions of music makers all over the world on Reverb. Most shoppers prefer the convenience and ease of paying by credit card to using PayPal. Sell confidently knowing our team of gear experts has your back. Even if time or personal circumstances allow for any exceptions. To learn more about Reverb Protection for LP orders, you can head here. You get 7 day's to have your complete satisfaction and that's it. If no resolution is reached, Reverb will recommend the next step the buyer should take depending on the method of payment used. You can learn much more about Reverb Protection here. I also worked for one of the small businesses that their increased seller fees are impacting, and during that time, we sold hundreds of thousands of dollars worth of equipment/gear using the Reverb platform. Microphones to go on sale include a 50th Anniversary Paul McCartney Shure SM58 microphone … Orders must be carried out directly through the Reverb website or mobile app to qualify for Reverb Protection. (415) 828-4153 toniskittyrescue@hotmail.com. I've bought and sold on Reverb and the rarer occasions there was an issue sellers took care of the matter. Additionally, disputes must be communicated to Reverb within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non … By continuing to use Reverb, you agree to these updates, and to our cookie policy. With this being an expensive purchase, I don’t want to take changes. It never happened, and they are no longer responding to my emails, and chat keeps hosing and closing me. Power Surge Protection - your product is covered even if damaged from a power surge. What's Hot. France, 16 reviews for Soundstagedirect, 2.1 stars: 'Reverb has started directing browsers away from sites because they don't like what they posted on Face Book, which has nothing to do with selling music gear. If the sale is completed through the Reverb Payments system, Reverb may issue a refund directly to the buyer's credit card once it has been established that no other agreeable resolution has been reached with the seller. Will I be able to receive items I purchase on Reverb during COVID-19? If you try to have them call you to discuss issues ...they DON'T. So, of course this hits home for me. The amplifier did not even have a power chord. Oops, looks like you forgot something. The 85-watt (at 4 ohms) reissue ’65 Twin Reverb® features four 6L6 Groove Tubes® output tubes, four 12AX7 preamp tubes, two 12AT7 preamp tubes, two 12” 8-ohm Jensen® C-12K speakers, dual channels (normal and vibrato), Fender® reverb, vibrato, two-button reverb and vibrato on-off footswitch, tilt-back legs, black textured vinyl covering and silver grille cloth. If two parties met on their website and conducted a transaction through means other than Reverb.com, then this protection no longer applies. Whether you pay with Reverb Payments or PayPal, you’re protected from any fake, faulty, or falsely advertised items. With Reverb Shipping Labels and Safe Shipping*, you’re protected in the unlikely event that your shipment is lost, stolen, or damaged. The buyer contacted Reverb, and they told him to CANCEL the order!!! Our global support team of gear experts is ready to jump in and assist with your sale if you have a question or issue. reverb.com buyer protection?. Here’s how we ensure a positive experience within the Reverb marketplace, whether you’re a buyer or a seller. Reverb Protection is what makes our community so strong. This can be helpful to make sure the buyer can’t claim they never received the item you sold them. Sometimes you need to return an item. Reverb has a good protection plan for seller's but for buyer's it's not as good. Our return process is straightforward. In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. Because both buyers and sellers have reason to be wary of one another when disputes arise, eBay has taken steps to ensure that buyers and sellers that have performed in good faith are given a fair deal at the end of the transaction. EUR Please check the fields highlighted in red. Any order transacted through private messaging or offsite does not qualify. Compact and versatile reverb pedal with rich, expansive soundDial in sophisticated, top-level reverb tones quickly with simple controlsNewly developed studio-grade algorithms powered by cutting-edge BOSS technologyEight sound modes provide a diverse range of ready-to-play reverb effectsShimmer, Dynamic, and Delay+Reverb modes deliver lush, immersive textures sought by … Reverb doesn’t offer a “Refund Policy,” but they do offer something they call Reverb Protection, which is a type of protection that covers transactions that are conducted directly through their website. Buy Now, Auctions, and Offers By clicking Subscribe, I agree my data may be used for marketing purposes including email communications and third party marketing. Thank you. Dispute Resolutions », We get it. I spent $2162.00 on an amplifier, and the seller sent me a broken amp. Reverb.com has announced the upcoming launch of the One Mic Reverb shop, which will be selling a collection of microphones signed and donated by some of the biggest names in music. Hey! When you put a piece of gear up for sale on Reverb, you know that the transaction will be seamless and secure—that’s not something I take for … Learn More », In the unlikely event of a dispute, Reverb will assist both the buyer and seller. Recent recommendations regarding this business are as follows: "Don’t deal with this Cellar in the UK", "Nope. Reactions: Rocco Crocco , jm9239 , Brian N and 18 others Your purchases also help protect forests, including trees traditionally used to make instruments. Why Is My Account Under Review? 5-Star Buyer Community Millions of high-quality prospective buyers from all over the world search for gear on Reverb. If there's an issue with your order, start by contacting the seller and providing them with documentation (photos and/or videos) of the issue. This includes record of both payment and shipment. We always recommend contacting the seller first, as the majority of issues are resolved between buyers and sellers. Reverb's "Buyer Protection" is a pure… Reverb's "Buyer Protection" is a pure hoax. Reverb will likely require pictures of any damage and a repair estimate, so please procure those in advance. You can head to your purchases page in the "Buying" section of your account to check your order's status at any point during the transaction. Can somebody summarize how (well) reverb protects buyers? How Can I Update the Email Address I Have on File With Reverb? Your purchases help youth music programs get the gear they need to make music. If a buyer has purchased an item but not paid, contact us directly and we will help resolve the issue and re-list the item for you if necessary. Follow us on FB. Orders must be carried out directly through the Reverb website or mobile app to qualify for Reverb Protection. All purchases on the site are backed by our Reverb Buyer Protection. Outside of your individual Shop Policies, buyers are protected by our Reverb Buyer Protection on anything that arrives damaged or not as described, if issues are brought to the attention of Reverb or the seller within 7 days of delivery. Once we went to purchase the label (literally 5 minutes later) it said it would be 53 to ship! If payment is made through Paypal, we will walk you through the Paypal dispute process and provide any materials needed to ensure the dispute reaches the correct end. How Am I Protected if I Do Not Receive an Item or the Item I Receive is Not as Described. Learn More. The buyer ended up filing a claim with PayPal, but eventually gave in and allowed me to ship the item. You can head to your purchases page in the "Buying" section of your account to check your order's status at any point during the transaction. You can learn much more about Reverb Protection here. ", "Horrible service". Reverb will review the sale and communicate with the seller in order to reach resolution in accordance with their shop policies and expectations. BUYERS BEWARE / NO PROTECTION FROM SUPPORT / RIP-OFF "Where sites like eBay often differs sometimes too much to the buyer Reverb doesn't respect buyers at all! Any order transacted through private messaging or offsite does not qualify. To anyone reading this, please know that I have a 5-star positive rating, and I have generated tens of thousands of dollars in sales on Reverb as a seller and a buyer. Find your next favorite new, used, or vintage instrument—or sell one of your own. Eight months ago, I found an amazing deal on Reverb, a Jetter Red Square for $90 shipped. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Communication with Reverb is an unpleasant experience, with days going by between responses and having to escalate to their boss to get anything done. All purchases on the site are backed by our Reverb Buyer Protection. I purchased it immediately. This includes record of both payment and shipment. They intentionally move traffic away from full tone pedals, which are some of my favorites. We do expect sellers to accept a return for a full refund if the above … However, all solved, he posted two at the same time and mixed them up. Communication must be made within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non-delivery). DONATE In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. Hi, folks. This also includes orders that were paid by the buyer but not shipped out within our 3 business day time-frame. Additionally, disputes must be communicated to Reverb within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non-delivery). About Returns ». If you don't hear back from the seller within 2 days, please contact Reverb Support and describe the situation. Will I be able to ship my orders during COVID-19? I know there has been a couple questions on lens protection but nothing firm. Hi! Reverb Payments lets buyers around the world pay you quickly and securely, in their preferred local method, without leaving our site, leading to more sales. To reflect our commitment, we updated our terms and conditions. Most issues are resolved directly between buyers and sellers. joeyowen Frets: 3629 . Based on your location, we've changed your settings: Shipping Region: At Reverb, we understand the joy that comes with getting new gear as well as the disappointment that sets in if there’s any issue. The Reflecting Pool Delay/Reverb pedal combines these two classic effects into one comprehensive chassis, making it easy to integrate into any pedalboard. Very … My Package is Delayed/Lost, What Should I Do Next? In the unlikely event that a problem with your order arises, please let the seller know as soon as possible. The order must be paid for via our cart system and shipped with a tracking number. foot pedal, case) are also covered. So I've recently ordered a pedal on Reverb, which hasn't gone to plan really. When You Ship. Proceeds will be going towards 10 youth music education programs which have been hit hard by the COVID-19 pandemic. The seller initially gave me the wrong tracking, which made me panic when it was showing as delivered! 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