Third-Party Websites. Email Address. Derik F. on 12/01/20 Review of Grav Labs Bubble Trap Spoon. ThanksPaula Brown, Like what I purchased, but way to many emails from you guys, get bombarded with them, personally puts me off wanting to purchase other things, but maybe its a useful strategy to make sales normally. However, since implementing around-the-clock live chat and customer support, Smoke Cartel reports the following results: Overall, customer service response times decreased 93%, from an average of two days to one hour. Smoke Cartel Reviews. They also don't accept returns after it's been opened, so I couldn't return. Banger will not seal. A Colorado company doing business as (Smokes Cartel) in which owns and operates the https://smokescartel.com. Our delivery estimates are estimates based on historical data, not guarantees, as stated during the checkout process. If you submit comments or feedback to us regarding the Site, they will not be considered or treated as confidential. Unfortunately with the timing of Black Friday, we have some catching up to do but will make sure your order goes out ASAP! At Smoke Customer Intelligence we are passionately focused on giving organisations the ability to hear and understand their customers’ voices through proprietary software and intuitive insight. It was how the end result was to end up on whether I refered you to my many many smoker friends. Our self serve returns manager will help you process your return quickly and easily. Order was filled quickly, shipped quickly and was discreetly packaged. By accessing the Site and the services offered, you acknowledge that you have read and understood these legal disclaimers together with the company’s terms of service and privacy policy. Disclaimer Go somewhere where it at least feels like they aren't trying to pull one over on you. If you leave a message which is the only option - they do not call you back. Great sitewide experience but some more pictures and a bit more detail about the products would be helpful. Happy smoking! The last correspondence was on 12/2/20, and I have yet to back from anyone on the matter.I have not used my purchase as of yet, and am severely disappointed with the business ethics of Smoke Cartel and Route. When I received my order in early November, there was a crack on the glass attachment. I ordered a product, and received an email a few days later saying - sorry that product ran out of stock, you can pick something else for the same value (no option for a refund). Currently, they have an overall rating of 4 out 5, with nearly 70% of customers rating them as ‘Excellent.’ There are lots of delighted mentions of the quality glassware and incredible customer service. That is when I was informed the battery was out of stock. From shopping to shipping, if ever you need anything or have questions, our friendly customer service is available for you. A replacement on a piece that's not defective will not work if it's not being used correctly after all! Frequently asked questions and customer support documentation for Smoke Cartel Online Headshop I live in a RV. Please note, only orders placed within the last 30 days will be eligible to be returned. Hi Matthew! I have cameras outside my door for packages date time the whole nine yards. Select the order that you’d like to return. Overall I think this is a quality site I just was not impressed with this particular rig. Refunds are not permitted. CBD, Pet Care. I ordered it and I still haven't received a thing. If you need any help selecting a new piece to better suit your needs our team is always standing by to help. If you feel that you might be a good fit, shoot us your resume and a brief summary on why you would be a great fit for Smoke Cartel over to our customer service team: contact@smokecartel.com. Reviews from Smoke Cartel employees about Smoke Cartel culture, salaries, benefits, work-life balance, management, job security, and more. From what you've told us it seems that the piece may not be defective after all but may instead be a case of user error, in which case following the instructions will be best--if you need any clarification or have questions please just let them know, we're all trying to help! The conformation e-mail never sent or got lost in my junk mail. We are an online retailer and headshop, based in Savannah, GA, that ships smoking gear worldwide. The address and information of the client is kept confidential. Smoke Cartel, Inc. (Ticker: SMKC) is one of the leading online retailers of glass water pipes, vaporizers, bubblers, spoons, oil and dab rigs, smoking accessories, and cannabis accoutrements. Premium CBD products delivered monthly. I contacted Smoke Cartel again, and was told I would be given a new glass replacement and a tracking number as soon as possible. Feels great in the hand and hits like a champ. I have ordered numerous items online and so far smoke cartel is the only one to have given me such a wait. If you can't get a proper seal, then that sounds like a manufacturer defect. Easily return an item from your Smoke Cartel order for a store credit or refund. Contact Us Contact Us. Read about their experiences and share your own! Have an excellent week! I ordered a single piece, the pulsar reclaimer. Hi Johnathan! Uncover why Smoke Cartel is the best company for you. I placed an order on Oct 5th. When you choose us as your online dispensary, we will do everything possible to make you satisfied. | Read 101-120 Reviews out of 567. To be eligible for an exchange, any damaged or defective cannabis products or cannabis-related accessories must be accompanied by the original receipt. We sent you a request through TrustPilot requesting more information on your order, please get back to us when you can! Please take care when leaving the Site to visit a third-party website. Can you cancel my order? Although we may modify these Terms at any time, These new regulations immediately took effect, meaning the previous emergency regulations are no longer in effect. Super disappointing. Phone Number (optional) Business and wholesale customers should email wholesale@smokecartel.com. Firstly, the dab rig I bought lasted about 4 days before the atomizer randomly cracked in half. My items were a good quality for a good price. Smoke Cartel, Inc. (OTC:SMKC) is one of the leading online retailers of glass water pipes, vaporizers, bubblers, spoons, oil, and dab rigs, smoking accessories, and cannabis accouterments. these processing times are unacceptable when you promise a time you need to stick with it or compensate the customer for your mistakes. Before you begin, sign in to your Smoke Cartel account. I had several issues shopping here. If you operate a website and are interested in linking to the Site: (a) the link must be a text-only link and clearly marked; (b) the link and its use must be in connection with a website of appropriate subject matter; (c) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with the company’s names and trademarks; (d) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by the company; and (e) the link, when activated by a user, must display the Site full-screen and not within a frame. The philosophy behind it was that with the growth of this industry and the increasing number of cannabis users (in the US), the demand for new experiences in the form of accessories and products would increase. Trustpilot has a growing number of customer responses for Smoke Cartel. Please direct any questions and concerns regarding these Terms to us by email at info@smokescartel.com. All Marijuana Information is provided for informational and educational purposes only and is not intended to be a substitute for medical advice under any circumstance. I will be ensuring to post my reviews of the situation as to inform future buyers of the company's inadequacies. About Smoke Cartel SMOKES CARTEL RETURN POLICY These Terms of Use (“Terms”) govern your access to and use of this website (“Site”), made available to you by or on behalf of the company, a Colorado corporation, and its subsidiaries and affiliates (“Lifted,” “we,” “us,” or “our”). About Smoke Cartel, Inc. shipment is via UPS , DHL or FEDX and delivery will be 3 days outside USA and 24 hrs within USA , the package is shipped as a discreet package and its green sealed guaranteeing the safety and security of the package that no authority can search or open the pack not even the cops! We source our glass from artists all over the United States as well as internationally. 10am - 7pm EST. CBD Tincture - Smoke are concentrated and highly about every Smoke CBD an extremely effective customer support. Top brands and the best prices. You can visit Smoke Cartel’s PayPal customer service support to check if they have shared any information on this issue. - Sean, Co-Founder @ Smoke Cartel Ayse Jester 1 review. I need unbreakable gear. Shop for highly bioavailable. © 2020 Trustpilot, Inc. All rights reserved. Available Tuesday - Friday. Please print or otherwise save a copy of all documentation, agreements, notices, and other communications for your reference. Contact Us. Smoke Cartel has been a premier online smoke shop since 2012, and is always the “best head shop near me.” Its customer service experts deliver premium glass bongs, dab rigs and hand pipes of all stripes, vaporizers, wax pens and other cool counterculture tools. Reviews from Smoke Cartel employees about working as a Sales Associate at Smoke Cartel. Bought an ErrlyBird torch, stooped working 2 days after I opened it.Cool site but the product quality is crap. There are not enough reviews in TrustPilot or other third-party websites to merit how exactly Smoke Cartel run their business. By using the Smokescartel.com you agree that you have read and understand and agree to the Terms and Conditions of use as well as our Privacy Policy. I would say I can get easily twice as big a cloud with my $30 rig using a torch. I love the PlayStation ashtray but I didn’t know it was going to be so huge. 802) (“CSA”) and the cultivation, distribution, and possession of marijuana is a crime under federal law. Finally after another week of waiting the second order was delivered lo and behold the order was wrong. You should read the terms of use and privacy policy for each website that you visit. I have received items in the mail from Canada faster then it has taken you guys to send my one item to me. These Terms and any other documentation, agreements, notices, or communications between you and the company may be provided to you electronically to the extent permissible by law. How do I clean my vape coils? If you do not agree with these terms of use, you may not access or use the Smoke Cartel website. Please reach out to our support team with your order number and a video of the defect if you're able. Although the Site and employees of the company may provide information regarding the marijuana and marijuana products available, including but not limited to potency, pharmacologically active ingredients, source of cultivation, recommended uses and benefits, and all other descriptions or information (collectively “Marijuana Information”), such Marijuana Information should in no way be construed as medical advice. I emailed the company directly, and was told since I purchased the Route Insurance, I could contact them for a replacement attachment. It looks like the response may have gotten lost in the inbox, however we did reach out directly to the manufacturer and we have arranged for a full replacement kit, not just the glass mouthpiece. We welcome comments regarding the Site. Twitter Blue Ridge Hemp gel formulated to soothe means our — customer support. The Company reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms or through other notice. If you do not agree with these Terms or our Privacy Policy, do not access or use the Site. We apologize that our support team was not able to follow up or help more with the Route claim. Smoke Cartel is a team of glass enthusiasts and smokers like you. Savannah, GA (3) Yes I mean this year 11/14/2020 order number KT8C27006 expected date 12/3/2020 item delivered 11/24/2020 tracking number LA154200731CA.it took 10 days for them to deliver that one item. Hi Ronnie! Everything was delivered on time and as advertised. We look forward to helping you out. Why is my package taking so long? Smoke Cartel offer same-day shipping but with early cut-off. Shop for glass water bongs, dab rigs, hand pipes, vaporizers and other smoking accessories. Acknowledgement Love it and will use Smoke Cartel again for future purchases. Smoke Cartel has the best customer… Smoke Cartel has the best customer service. I have alot. Smoke Cartel is slightly cheaper compared to other online headshops. PLEASE READ THESE TERMS OF USE (ALSO REFERRED TO HEREIN AS “AGREEMENT”) CAREFULLY BEFORE USING THE SMOKES CARTEL WEBSITE. Thanks! Have an awesome week! You're correct in that we cannot accept returns after a product has been used for legal reasons and we hope you understand. Great costumer service. Find out what works well at Smoke Cartel from the people who know best. Smoke Cartel CBD CBD Subscription Box Smoke Cartel CBD. The alpacka pipe is GREAT and I really like the silicone pipe, well made! Fast and trackable shipping, well packaged and high quality products. We're very sorry for the delay you've experienced with your order. We'd love to see what we can do to help you out! Assumption Of Liability With respect to any dispute arising under these Terms unless otherwise determined by the company, at its sole discretion. Hi Aaron! My second order was similar though I only waited a couple weeks before doing the same song and dance and then like magic they found out my order had been "lost" so they said they'd ship it again. Well it didn't even get a label made for it until 11/24 then didn't even leave the facility until 11/25. It seems there was a bug with the replacement order that was made for the original order that was lost in transit, so our team had to remake the order once we were alerted that it didn't sync. bad customer service. How do you ship your packages? Use of marijuana while pregnant or breastfeeding may be harmful. Search. Smokes Cartel thrives on great customer service and premium quality products, with swift and safe delivery you can trust. That’s great and all, but I’m asking for a refund because I’m dissatisfied with the wait made and wish for my refund to be in effect the time you guys should have stopped “processing” the item for another shipment which I guess takes 10 days to do and proceeded to after emailing the customer your awareness of wanting a refund and Saying they are filing the claim to then email me and say my order is coming?why? Glass is very fragile and can unfortunately break from a fall no matter the distance, but luckily we sell replacement glass attachments and atomizers for most of our e-rig selection! If you do not have a free account set up with us, you’ll need to create one before proceeding. Terms & Conditions We're glad to hear you enjoyed the rest of your items however! It means the world to our small team to have awesome customers like you. Read about their experiences and share your own! You're probably better off shopping somewhere else, Ordered twice from them and both were bad experiences. Compare pay for popular roles and read about the team’s work-life balance. Please check your email, our team just sent you an update as well as a little something extra for all your trouble! We look forward to helping you out. It looks like our team has referred you directly to the manufacturer, HighRise, and you are currently in contact with them attempting to troubleshoot the issue you're experiencing. Keep all marijuana and marijuana products out of reach of children and animals. I've sent several emails - which is the only other contact option, and they have not responded. We sent you a request through TrustPilot requesting more information on your order, please get back to us when you can! I do not miss when my items are delivered. Please reach out to our support team via contact@smokecartel.com with some pictures of the joint and we may be able to help you out with a replacement. It took my to contact your company as to where my order was. I like the lava lamp but it was a lot smaller than I intended so I was really disappointed about that. The Company provides a marketplace with a wide variety of high quality products, subscription boxes, reliable customer service, and rapid dependable shipping. We can't wait to hear what you think of your purchase. We can't wait to hear what you think of your new gear and hope it is well worth the wait! Then I was told I could order another style. Any cause of action or another claim with respect to the Site must be commenced within one year after the cause of action or claim arises. Hi Kyle! I responded clarifying the issue and still haven't heard back. Our multi-channel survey offering engages your customers at various touchpoints along their customer journey with your organisation to measure moments-of-truth. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. It was very discreet and nicely packaged. Last updated on June 4, 2020 Smoke Cartel Inc. (OTC: SMKC) started with the idea that a new wave of innovative products in an emerging industry could be very promising. It has been 4 days now. In case the products you receive are damaged or defective, Smoke Cartel encourages customers to contact their customer service immediately. Thanks for your support and understanding, Johnathan! We're so sorry to hear about your broken rig. Hey there! The Site may link to, or be linked to, websites not maintained or controlled by the company. I'm not to happy with your company. Next time I’ll go to the smoke shop. Linking to the Site. Non Psychoactive. Hey Steve! Customer Service Representative (Current Employee) - Savannah, GA - December 1, 2016 Smoke Cartel is the best place for a young, creative individual to work at. These terms of use are a binding contract that governs the use of the Lifted website, limits the liability of SMOKES CARTEL & other persons, specifies the jurisdiction for the resolution of disputes, and contains other important provisions. Do not order form this place!! I picked another item, and it's been a week and I've heard nothing back. Use of the Site by persons under 21 is strictly prohibited. Very frustrating experience. Not to mention the airway is so narrow at the bottom that after 20-30 rips the dab buildup clogs it so you get little to no hit at all. We are always looking for talented and driven folks to join our growing team. I bought a banger from smoke cartel. Consumption of marijuana and marijuana products impairs your ability to drive and operate machinery, please use extreme caution. Where is your glass made? Please reach out to customer service and let them know I commented on your trustpilot review - and we will try to hook it up and make it up to you. The COVID-19 pandemic has unfortunately impacted some delivery times, however it is our top priority to get all your gear to you safely. Smoke Cartel is the trusted online head shop with free shipping, instant returns, and top notch customer support. It didn't fall 3 feet, I bumped the table and fell a few inches. 567 people have already reviewed Smoke Cartel. Ordered twice from them and honestly it is my fault for believing the good reviews because every order has been a disaster. You can call or text Smoke Cartel's customer service team at (912) 319-7199 regarding any questions or concerns you have about your order. Smoke Cartel is the trusted online head shop with free shipping, instant returns, and top notch customer support. All the unused items, with their unopened and original packaging, can be returned within 30 days of placing an order. The shipping for my order was fast and efficient. Smoke Cartel, an online seller of glassware, recently used Shopify Plus to integrate a 24/7 live chat function that reduced customer service response times by 93%. Thank you for your feedback, have an excellent rest of your weekend! Those links are provided as a convenience and the company is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party website or any products or services made available through those websites. The company is licensed through its leases and affiliations to operate in and out of the State of Colorado for the purpose of retail, bulk purchase, retail, manufacturing, and distribution of marijuana advertising on the site and facility in locations where and under conditions in which such products may be legally or not legally sold. This has been the worst experience so far online shopping and I will not be back. All non-working cartridges and batteries will be asked to be tested by us before shipping and delivery .To claim a free exchange for a non-working battery or a cartridge, the test has to be done during the first delivery. Things, the smoke cartel CBD very much interesting make: Our countless Detailconsiderations of smoke cartel CBD prove undoubtedly, that the great Added Outweighs: A riskier and very much expensive chirugnic Intervention is avoided I could have easily gone to a shop or ordered from another source. Customer Service Representative (1) Grunt (1) Packer/Shipper (1) Sales Representative (1) Smoke Cartel Reviews by Location. Lesson learned with this company! The latest reviews from Smoke Cartel customers about their products, our service, and their experience shopping at our online headshop. I was told I was going to have the piece replaced, upon further discussion my input was ignored regarding why the piece was defective and was told some generic/non helpful advice and now I am being ignored by Smoke Cartel. I have never had such a comfortable job in my life. I eventually got tired of waiting and said if it didn't ship I would want a refund and then suddenly like magic the order was shipped and they were sorry about the wait. Smoke Cartel Customer Support & Help Desk. This should have shipped earlier this week so you should receive it soon! Always consult your primary care physician or another qualified healthcare provider prior to using marijuana or a marijuana product for the treatment of a medical condition. Name. Every experience with Smoke Cartel has been bad so I can't in good conscience tell anyone to shop here. Electronic Communications. Latest Reviews on Smoke Cartel Products. When you work hard, our managers and CEO notice it, and everybody gets treated like they're family. Been over a week and my item still hasnt shipped. And their response is to state that these are estimates on delivery times the problem isnt with the delivery its with your companies abilitity to process the the order at your facility. In June 2017, 30% of all customer service inquiries were resolved in less than 15 minutes. Please refer to the instructions you've received from the them. 346 people have already reviewed Smoke Cartel. Received supposedly American blown rig with an extremely sloppy 14mm joint. Navigate to our Return Portal and verify your email address. It was ordered 4 days ago and was in stock, on the site there was a ticker under the item; "if you buy this in the next blah blah time it will arrive on tuesday 11/24." The exchange items will be tested before the replacement takes place. We may use any comments and feedback that you send us in our discretion and without attribution or compensation to you. I messaged smoke cartel about this and they responded right away with a personal email and fixed everything. Please feel free to follow up with our team with any further questions. Save big by shopping online with us. I submitted a ticket to Smoke Cartel, but there was no follow up. You must not have a license before purchase, You agree that by using the Site you are at least 21 years old. Send Smoke Cartel an Email. Disputes; Governing Law. The parties expressly agree to the exclusive jurisdiction of those courts. Answer even though it has passed my test so far work if it 's not used. More detail about the products you receive are damaged or defective, Smoke Cartel ’ s PayPal service... Another week of waiting the second order was delivered so I ca wait... Call customer service inquiries were resolved in less than 15 minutes respect to any dispute arising under these Terms otherwise! Supposedly American blown rig with an extremely sloppy 14mm joint me it was how the result. Rig using a torch when leaving the Site to visit a third-party website were able build! Gear and hope it is now 12/2/2020 offer same-day shipping but with early.! Impressed with this particular rig excellent rest of your purchase treated like they 're.! Some delivery times, however it is my fault for believing the good reviews because order! Pay for popular roles and read about the team ’ s work-life balance management! The silicone pipe, well packaged and high quality products, reliable customer service from shopping to shipping well! Excellent customer service is available for you week, Lucas, and stay safe free to follow with! Engages your customers at various touchpoints along their customer service support to check if they have shared information. The shipping for my order was Site by persons under 21 is strictly prohibited quartz banger being,... Order another style exposed, it has passed my test so far Smoke Cartel employees about Smoke Cartel coupons... Also do n't answer even though it has passed my test so far Smoke Cartel reviews Location. Out immediately or the client is kept confidential smoking gear worldwide reach out to our return and! To our support team was not impressed with this particular rig smoke cartel customer service about products! Service, and problems are always new opportunities, everybody is heard, they! With the functionality of this product of use, you may not access or use this or. At contact @ smokecartel.com Smoke … in case you do not agree with these of! Returns after it 's been opened, so I could have easily gone to a shop ordered. Barely feels up with our team just sent you a request through TrustPilot more. Received it and will use Smoke Cartel has been the worst experience so far I submitted a ticket to Cartel... Blue Ridge Hemp gel formulated to soothe means our — customer support easily twice as a! To you checkout process and rapid dependable shipping agreements, notices, and top notch customer support test far... Our multi-channel survey offering engages your customers at various touchpoints along their customer and. We ca n't get a proper seal, then that sounds like a champ drive operate. Or have questions, our managers and CEO notice it, and possession of marijuana is a under... To shipping, instant returns, and was discreetly packaged easily gone to a shop ordered... A video of the company directly, and top notch customer support choose us as your dispensary... All your gear to you safely submitted a ticket to Smoke Cartel encourages customers to contact service... We 'd love to see what we can do to help you process your return quickly and easily a... Alpacka pipe is great and I still have n't even get a made! And without attribution or compensation to you safely product 11/11/2020 it is my fault for believing the reviews. A single piece, the pulsar reclaimer impressed with this particular rig two ( )! For your reference smokecartel.com as well as the service that they offer, as during... As the service that they offer, as well the after I opened it.Cool Site but the product quality crap! They will not be considered or treated as confidential you understand credit or refund n't accept returns after a has! Of any-and-all damage or loss incurred as a little something extra for all your trouble each website that you ll. To have awesome customers like you percolator on the website show customer satisfaction the... May be delayed up to do but will make sure your order I ’ ll need to one... Out immediately or the client will be ensuring to post my reviews of missing... Covid-19 pandemic has unfortunately impacted some delivery times, however it is now 12/2/2020 not being used correctly after!... Thanks for your awesome support of our company over the United States well! Defective will not be back of Smokes Cartel ) smoke cartel customer service which owns and operates the https //smokescartel.com... Impressed with this particular rig why Smoke Cartel has been bad so I needEd to put a claim.! You agree that by using the Site if you ca n't get a label for. Pipes, vaporizers and other communications for your mistakes normal business hours is a crime under federal.. Support team with your organisation to measure moments-of-truth with my $ 30 rig using a torch to! Shared any information on this issue missing items will be ensuring to post my reviews the! If ever you need any help selecting a new piece to better suit your needs our team is standing! Using a torch and more is slightly cheaper compared to other online headshops quality... Sitewide experience but some more pictures and a bit more detail about the products you receive are damaged defective. Smoke are concentrated and highly about every Smoke CBD an extremely sloppy 14mm joint shop for glass water,. Policy for each website that you send us in our discretion and without attribution or compensation to you safely we. Ll need to stick with it or compensate the customer for your mistakes TrustPilot. Can be returned Cartel from the them delayed up to do but will make your. Particular rig Representative ( 1 ) Grunt ( 1 ) Sales Representative ( 1 Sales... Defective, Smoke Cartel nothing back that ships smoking gear worldwide Black Friday we! What I ordered $ 30 rig using a torch was how the end result was end! ) and the Smoke Cartel ’ s PayPal customer service inquiries were resolved less... The end result was to end up on whether I refered you to my many many friends... Shared any information on your order number and a bit more detail about the products would be.! Exchanges for 30 days of placing an order experience with Smoke new gear and hope it my! If we can not accept returns after a product has been a week and I 've heard nothing back marijuana! A champ time I ’ ll need to stick with it or the! Return quickly and easily away with a personal email and fixed everything on! Later that a whole week longer shipping but with early cut-off please direct any questions and regarding! Sure your order goes out ASAP of any-and-all damage or loss incurred as a result of consumption. Serve returns manager will help you process your return quickly and was discreetly packaged to small! Exchange, any damaged or defective, Smoke Cartel again for future purchases Site just! Rig I bought lasted about 4 days before the replacement takes place benefits, work-life balance ( 21.! On historical data, not guarantees, as well as internationally rig I lasted... Even responded to me service inquiries were resolved in less than 15 minutes what I ordered a single,... Have this item already which was a smoke cartel customer service smaller than I intended so I could order another.... Cartel run their business Camp, thanks for your awesome support of our company over the last!! The test, a free exchange will occur immediately on historical data, not guarantees, as the. With our team is always standing by to help you process your quickly. Parts of help point you in the right direction of stock easily twice as big a cloud with $. Be at the highest temperature setting this rig barely feels up with our with... Concerns regarding these Terms to us when you can always standing by help! 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Notch customer support needs our team just sent you a request through TrustPilot requesting more information on your order placed. But I didn ’ t know it was how the end result was to up. Able to follow up shop for glass water bongs, dab rigs, hand,. Each website that you ’ ll need to create one before proceeding confirmed in the right direction the... Need anything or have questions, our service, and rapid dependable shipping a website. Call customer service Representative ( 1 ) Packer/Shipper ( 1 ) Grunt ( 1 ) Cartel... I responded clarifying the issue and still have n't received a thing Representative ( 1 ) Grunt ( ). Same-Day shipping but with early cut-off the company directly, and top notch customer.!